Question 1

What is Giftinz?

Accepted Answer

Giftinz is Nigeria's digital gifting platform. You can host live events where guests spray money in real time on a shared sprayboard, run giveaways with instant payouts, send gift cards, start Blessing Chains, bless a stranger, donate to verified charities, and more — all from one account.

Question 2

Is Giftinz available outside Nigeria?

Accepted Answer

Giftinz is built for Nigerians at home and abroad. The platform supports NGN for domestic transactions and is expanding to GBP and USD for diaspora users. Availability of specific features may vary by region.

Question 3

How do I create an account?

Accepted Answer

Tap 'Sign Up' and choose your account type — Individual, Business, or Charity. Enter your email address and a password, then verify with the one-time code sent to your email. The whole process takes under two minutes.

Question 4

Do I need to verify my identity?

Accepted Answer

Basic features are available immediately after signup. To unlock higher transaction limits and payout access, you'll need to complete KYC — which requires a government-issued ID and BVN. Verified accounts receive a trust badge.

Question 5

What is an event spray / money spray?

Accepted Answer

A money spray is the beloved Nigerian celebration tradition — guests rain cash on the celebrant. On Giftinz, it happens digitally: guests send real money that appears live on a shared sprayboard with animations, your name, amount, and shoutout visible to everyone in the room.

Question 6

How do guests spray at my event?

Accepted Answer

Guests follow your event link or scan your QR code. They sign in (or create a free account in under a minute), choose an amount, add a shoutout, and spray. Their name and amount appear live on the sprayboard — no app download required to spray.

Question 7

Is there a minimum spray amount?

Accepted Answer

The minimum spray amount is set by the event host when creating the event. Hosts can set it to any amount — many hosts set ₦500 or ₦1,000 as the minimum to keep the energy flowing.

Question 8

Can I host a private event?

Accepted Answer

Yes. When creating your event, choose 'Private' and set a passcode. Only guests who know the passcode can view and spray at your event. The passcode is verified securely on our servers.

Question 9

What is the Giftinz sprayboard?

Accepted Answer

The sprayboard is a live shared screen that updates in real time as sprays land. It shows each sprayer's name, amount, and shoutout with animations. It's typically projected on a screen at the venue or shared on a large display so everyone can see. A leaderboard shows the top sprayers.

Question 10

When do I receive my event payout?

Accepted Answer

After your event closes, your payout is processed to your linked beneficiary bank account. Bank transfer payments settle faster than card payments. You'll receive a notification when your payout is on its way.

Question 11

How do I create a giveaway?

Accepted Answer

Go to the Giveaway section and tap 'Create Giveaway'. Set the prize amount, number of winners, entry conditions, and how you want winners selected — spin wheel, random draw, or lucky dip. Fund the giveaway, and share your link to start collecting entries.

Question 12

How are giveaway winners selected?

Accepted Answer

You choose your selection method when creating the giveaway. Options include: Lucky Spin (a live spin wheel everyone can watch), Random Draw (Giftinz picks randomly), or Lucky Dip. All methods are random and tamper-proof.

Question 13

When are giveaway winnings paid out?

Accepted Answer

Giftinz disburses winnings directly to each winner's account as soon as winners are selected and confirmed. Winners do not need to take any extra steps — the money arrives automatically.

Question 14

Can I run a giveaway with a spin wheel?

Accepted Answer

Yes. The Lucky Spin giveaway type uses a live animated spin wheel that all participants can watch. Select the 'Lucky Spin' selection method when creating your giveaway. The wheel spins live and lands on a winner — it's great for social media and live events.

Question 15

Can I set entry conditions for my giveaway?

Accepted Answer

Yes. You can require participants to follow your social account, share a post, or answer a question as entry conditions. Giftinz verifies entries before participants are added to the prize pool.

Question 16

How do gift cards work?

Accepted Answer

You create a gift card for any amount and send it to a recipient by email, phone, or a shareable link. The recipient redeems it using a unique card number and secret code. The money is sent to their account instantly (bank transfer) or within 24 hours (card payment).

Question 17

What is a Group Gift Card?

Accepted Answer

A Group Gift Card lets multiple people chip in toward one gift for a single recipient. You create the card, set a target amount, and share the contribution link. Each contributor adds their amount. Once the target is reached (or you choose to send early), the recipient receives the full combined gift.

Question 18

How long does a gift card take to arrive?

Accepted Answer

The gift card link and code are delivered instantly after payment is confirmed. For bank transfer payments, redemption is instant. For card payments, redemption may take up to 24 hours while the payment clears.

Question 19

Can gift cards expire?

Accepted Answer

Gift cards are valid for 12 months from the date of issue. If a recipient has not redeemed their gift card within this period, please contact support.

Question 20

What does 'Bless Someone' mean?

Accepted Answer

'Bless Someone' is a feature where you send money to a complete stranger. You choose the amount, add an optional message, and Giftinz randomly selects a verified user to receive it. The recipient gets notified that a blessing arrived — they won't know who sent it unless you choose to reveal your name.

Question 21

Who receives the blessing when I send one?

Accepted Answer

Giftinz randomly selects a verified user on the platform. The selection is random — you don't choose the recipient. This keeps the spirit of giving pure and spontaneous.

Question 22

What is a Blessing Chain?

Accepted Answer

A Blessing Chain is a viral communal pot. You seed it with an amount and set a hatch condition — for example, 'hatch when the pot reaches ₦50,000' or 'hatch after 7 days'. You share the chain link with others, who add to the pot. When the condition is met, Giftinz randomly distributes the full pot to the number of winners you chose. Anyone can pass the chain on via WhatsApp without contributing — just spreading the word.

Question 23

How does a Blessing Chain hatch?

Accepted Answer

You choose the hatch condition when starting the chain: by time (e.g. 7 or 14 days), by pool target (e.g. when ₦50,000 or ₦100,000 is reached), or by participant count (e.g. when 10 people have joined). When the condition is met, Giftinz automatically distributes the pot to the randomly selected winners.

Question 24

Do I need to contribute to pass on a Blessing Chain?

Accepted Answer

No. You can tap 'Pass It On via WhatsApp' to share the chain with your contacts without contributing a single naira. The chain grows through sharing — every share brings it closer to hatching.

Question 25

What payment methods are accepted?

Accepted Answer

Giftinz accepts bank transfers and debit/credit cards. Bank transfers settle instantly. Card payments may take up to 24 hours. Additional methods including USSD and mobile money are available in select regions.

Question 26

What are the fees?

Accepted Answer

Giftinz charges a small platform fee per transaction. The exact fee schedule is shown clearly before you confirm any payment — there are no hidden charges. Fees vary by transaction type (spray, giveaway, gift card, donation) and are displayed at checkout.

Question 27

How long do payouts take?

Accepted Answer

Payouts to your linked bank account are typically processed within 24–48 hours after your event or giveaway closes. The exact timing depends on your bank. You'll receive an in-app and email notification when your payout is initiated.

Question 28

Is my money safe?

Accepted Answer

Yes. Giftinz processes all payments through regulated payment gateways with bank-grade encryption. Funds collected for events and giveaways are held securely and disbursed according to the terms you set. Giftinz is registered with relevant financial authorities and follows AML/CFT compliance standards.

Question 29

What happens if my payment fails?

Accepted Answer

If a payment fails, no money is deducted. You'll receive a notification explaining what happened. Common causes include insufficient funds, incorrect card details, or a bank block on online transactions. You can retry the payment or use a different payment method. If the issue persists, contact support.

Question 30

How is my identity verified?

Accepted Answer

Giftinz uses a multi-step KYC process: email verification at signup, BVN (Bank Verification Number) check, and a government-issued ID (National ID, Driver's Licence, or International Passport). This ensures only real, verified people can send and receive money on the platform.

Question 31

How do I secure my account?

Accepted Answer

Use a strong, unique password and enable Two-Factor Authentication (2FA) in your account settings. Never share your OTP or login credentials with anyone. Giftinz will never ask for your password via email, phone, or chat.

Question 32

What do I do if I notice a suspicious transaction?

Accepted Answer

Go to Help → Report an Issue and submit a report immediately. Our compliance team reviews all reported transactions within 24 hours. For urgent security concerns, email us directly — contact details are in the Help Center.

Question 33

Is my personal data protected?

Accepted Answer

Yes. Giftinz is compliant with the Nigeria Data Protection Regulation (NDPR) and the UK GDPR. Your data is encrypted, never sold to third parties, and you can request an export or deletion of your data at any time from your account settings.

Frequently Asked Questions

💡General

🎉Events & Spraying

🎁Giveaways

💳Gift Cards

🙏Bless Someone & Blessing Chain

💰Payments & Fees

🔒Security & Verification

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